residential (rural)

Life course

working age adult


Generally well / good wellbeing


broadband, smart phone, mobile device, tablet, digital TV
Carlos is a dedicated care home nurse in Spain who has devoted 16 years to his profession. Over the past seven years, he has built a strong sense of community among his colleagues and the care home residents at his current workplace. Recently, the care home management has made the decision to install monitoring cameras in common areas and resident rooms who are prone to risks of falling and other emergencies. This initiative has left Carlos with conflicting emotions, causing him increased anxiety. While he acknowledges the potential for a safer environment with the monitoring system, he worries about the negative impact on the work atmosphere. Carlos fears that the sense of community he has worked hard to build will be hindered and that a constant feeling of scrutiny and surveillance will prevail. Additionally, he is concerned that the camera footage may be misinterpreted, leading to distorted perceptions and misunderstandings. Moreover, most of his fellow nurses seem to support the initiative, which further disempowers Carlos from expressing his concerns, as he fears being seen as someone with something to hide.

Internet usage

Mobile device skills

Affinity to new tech

Digital Health Literacy

Assistance (ICT use)

What's important to Carlos

– Safety and well-being of care home residents
– Maintaining a positive work atmosphere and a strong sense of community
– Providing quality care and support

Health concerns

– Work-related stress and anxiety
– Fatigue and burnout

Working life

– Assists with resident care routines
– Collaborates with colleagues for care coordination
– Documents patient information accurately

Personal life

– Enjoys spending time outdoors
– Engages in regular physical activity
– Appreciates quality time with loved ones


– Holds a nursing degree
– Pursues continuous learning opportunities
– Attends relevant workshops and seminars

Employment concerns

– Worries about the impact of monitoring cameras
– Anxious about the potential negative work atmosphere
– Concerned about the loss of sense of community
– Anxiety about being misunderstood or judged

Multi-disciplinary team concerns

– Collaboration and teamwork dynamics
– Communication effectiveness within the team
– Perspectives on camera installation


– Supportive work environment that values teamwork and communication.
– Open channels of communication to express concerns and provide input on decisions.
– Work-life balance that allows for personal time and self-care to prevent burnout in decision-making regarding the implementation of video monitoring technology.
– Comprehensive education and training on the monitoring system technology to understand its purpose, functionality, and privacy measures.

Developed by

Tamara, VisuAAL Project, The University of Alicante