Ella lives in a rural community in Eastern Saxony, Germany, which is characterised by an aging population (including aging health care professionals). The distances to visit medical specialists are considerable. Ella is employed in the administrative body of the community she lives in as head of digital healthcare innovations, including telemedicine. Telemedicine for Ella means the delivery of healthcare and/or medical education by a health professional over a distance using information and communication technology. Ella’s grandmother, Ruth, lives in the same community. Due to Ruth’s chronic conditions (hypertension, diabetes), Ella is concerned about the decreasing number of medical specialists and is aiming to introduce new solutions improving healthcare delivery in her community. Ella is open-minded and likes working with new and innovative solutions.