Life course

working age adult


Generally well / good wellbeing


broadband, smart phone, mobile device, tablet, digital TV
Isabel, a care home manager in rural Spain, is deeply committed to providing quality care to the residents. With over two decades of experience, she has a profound understanding of the needs and concerns of older adults. Recently, Isabel has been contemplating the implementation of a monitoring camera system throughout the care home. The main reasons for making this decision are the detection of emergency incidents such as falls and wandering behaviors, as well as the improvement of the quality of care to ensure the safety and well-being of the residents. Isabel recognizes the challenges associated with this decision. She understands that privacy concerns may arise among residents and their families. Furthermore, the process of installing and maintaining a monitoring camera system can be quite costly and complex, associated with bureaucratic and legal difficulties. Isabel is mindful that introducing a monitoring system may be met with resistance from certain care home staff members, especially regarding the usage and handling of the captured camera footage. To address these concerns, she promotes open communication and collaboration among the team, ensuring their full understanding of the initiative’s purpose and benefits. In her pursuit of providing the highest standard of care, Isabel aims to balance modern technology for safety with resident and personnel privacy and dignity.

Internet usage

Mobile device skills

Affinity to new tech

Digital Health Literacy

Assistance (ICT use)

What's important to Isabel

– Providing quality care to residents
– Ensuring resident safety and well-being
– Balance between technological and human factors
– Fostering open communication and collaboration

Health concerns

– Managing stress and workload
– Preventing burnout

Working life

– Dedicated and committed to quality care
– Managing care home operations
– Adaptable to changing care needs
– Focus on resident safety and well-being

Personal life

– Family-oriented, having a husband and 2 kids
– Strong values of compassion and empathy
– Strong friendship ties


– University degree in health management
– Continuous professional development
– Pursue advanced knowledge in care management

Employment concerns

– Address resident’s and staff’s resistance and concerns
– Ensure proper training on the system usage
– Manage privacy and data protection
– Budgeting and resource allocation
– Compliance with legal and regulatory requirements

Multi-disciplinary team concerns

– Foster open communication and collaboration
– Establish shared understanding and goals
– Address privacy and ethical considerations
– Ensure a positive team dynamic and morale


– A balance between leveraging modern technology to improve resident safety and respecting resident and personnel privacy and dignity.
– Reliable and efficient care home staff to ensure the well-being of residents.
– Regular communication and collaboration with residents and their families to address their concerns and preferences.
– Access to training and professional development opportunities to stay updated with best practices in elderly care.

Developed by

Tamara, VisuAAL Project, The University of Alicante