Manuel has spent over two decades working in the healthcare sector. For the past nine years, he has served as a case manager in a public health center in Spain. In his role, he skilfully manages the diverse array of public health services, integrating and coordinating the social and healthcare aspects of patient care. As a reference figure in the care process, Manuel acts as a guiding presence for patients, conducting thorough assessments to understand their individual needs and the available resources. He is dedicated to ensuring continuity of care for his patients, serving as their main advocate throughout their healthcare journey. Recognizing the changing demographics, Manuel understands the need for healthcare to adapt. He was an early supporter of integrating emergency buttons into public care for older adults, believing that modern technological solutions can greatly enhance the provision of care. However, his extensive experience has also highlighted the challenges of implementing healthcare technologies in a public healthcare setting. Nevertheless, Manuel remains proactive and eager to collaborate with researchers and policymakers. He continuously seeks opportunities to contribute to the advancement of healthcare practices and strives for improved outcomes for his patients.